Effective Date: 24-03-2024
Flourish Solutions Pty Ltd
ABN No: 57 939 149 197
Brisbane, Queensland, Australia
- Introduction
Flourish Solutions (“we,” “our,” or “us”) is committed to protecting the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website, services, or providing personal information to us, you agree to this Privacy Policy.
- What Information We Collect
We may collect and process the following types of personal information:
✔ Personal Details – Name, date of birth, residential address, phone number, email address.
✔ Financial Information – Income details, employment information, assets, liabilities, credit history, and banking details.
✔ Loan & Application Information – Details required for loan applications, including identification documents (e.g., driver’s license, passport, Medicare card).
✔ Website Usage Data – IP addresses, browser type, pages visited, and cookies to enhance user experience.
✔ Communication Records – Emails, phone conversations, or messages related to our services.
We collect this information directly from you, via our website, phone calls, emails, or third-party sources with your consent (e.g., credit reporting agencies or financial institutions).
- How We Use Your Information
We collect and use personal information to:
✔ Process loan applications and provide financial services.
✔ Verify your identity and assess your financial situation.
✔ Communicate with you regarding loan options, approvals, and service updates.
✔ Improve our website and customer experience.
✔ Comply with legal, regulatory, and contractual obligations.
✔ Prevent fraud, security breaches, and unauthorized access.
We will only use your personal information for the purposes outlined above or as required by law.
- Disclosure of Personal Information
We may share your personal information with:
✔ Lenders & Financial Institutions – To process loan applications and secure the best options for you.
✔ Credit Reporting Agencies – To assess creditworthiness and obtain credit reports.
✔ Regulatory Authorities – As required by law, including the Australian Securities and Investments Commission (ASIC) or the Australian Prudential Regulation Authority (APRA).
✔ Service Providers – IT support, payment processors, and marketing partners who assist in delivering our services.
✔ Legal & Professional Advisors – If required for compliance, legal proceedings, or audits.
We do not sell or rent personal information to third parties.
- How We Protect Your Information
We take reasonable steps to ensure the security of your personal information, including:
✔ Encryption & Secure Storage – Protecting sensitive data using industry-standard encryption.
✔ Access Controls – Restricting access to authorized personnel only.
✔ Regular Security Audits – Monitoring and updating security measures to prevent breaches.
However, while we implement strong security measures, no method of data transmission or storage is completely secure.
- Your Rights & Choices
As a client or visitor, you have rights regarding your personal information, including:
✔ Access & Correction: You may request access to your personal information and ask for corrections if inaccurate.
✔ Opt-Out of Marketing: You can unsubscribe from marketing communications at any time.
✔ Withdraw Consent: If you no longer wish for us to process your information, you can request deletion (subject to legal obligations).
✔ Lodge a Complaint: If you believe we have mishandled your information, you may contact us or the Office of the Australian Information Commissioner (OAIC).
To exercise these rights, please contact us at rankaj@flourishsolutions.com.au.
- Cookies & Website Tracking
Our website may use cookies and tracking technologies to enhance user experience. Cookies help us analyze website traffic, remember user preferences, and improve our services.
Managing Cookies: You can modify your browser settings to block cookies; however, this may affect website functionality.
- Third-Party Links
Our website may contain links to third-party sites (e.g., lenders, financial institutions). We are not responsible for the privacy practices of external sites and encourage you to review their privacy policies.
- Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated “24-03-2025.”
- Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
📍 Flourish Solutions Pty Ltd
📍 Brisbane, QLD, Australia
📧 rankaj@flourishsolutions.com.au
📞 0456 242 659
